support and requests
Support & Requests
Support and request handling is a bounded private-beta operating process for the first small controlled user-testing wave.
Private beta draft. Last updated: June 20, 2026.
This page is practical private-beta copy for jmpseat. It is not legal advice, not final legal terms, and still needs founder/legal review before broad launch.
What this covers
- Account and access questions.
- Work-email verification issues.
- Privacy, deletion, or export requests.
- Moderation appeals.
- Safety, security, or aviation-sensitive content concerns.
Contact path
Use support@jmpseat.com for private-beta support, account/access questions, verification questions, report follow-up, moderation appeals, and safety or aviation-sensitive concerns.
Support requests are handled through support@jmpseat.com. Support intake and triage only; they do not complete a deletion, export, or appeal automatically.
Support/privacy intake is monitored once daily Monday-Friday during the first controlled 10-15 user-testing wave. Weekend monitoring is best-effort.
jmpseat is not monitored 24/7, is not an emergency channel, and is not a live safety or security escalation desk. Use official employer, airport, law-enforcement, emergency, or other appropriate channels for urgent safety or security issues.
Do not send passwords, portal credentials, employee numbers, confidential company documents, passenger information, exact crew hotel details, or security-sensitive information in support messages.
Deletion and export
Use privacy@jmpseat.com for privacy, deletion, or export requests. Use support@jmpseat.com for general account or product support.
Deletion/export request handling is manual and may require founder/legal review before completion. There is no automated self-service deletion or export workflow in the current product.
Exports should exclude other users' private data, reporter identities, author user IDs, internal operator notes, proof artifacts, signed URLs, storage paths, and security-sensitive data unless legally required and reviewed.
Urgent safety boundary
jmpseat support is not an emergency channel, safety incident intake path, live safety or security reporting channel, or real-time escalation desk.
Use official employer, airport, law-enforcement, emergency, or other appropriate channels for urgent safety or security matters. Use jmpseat support only for non-emergency account, privacy, appeal, verification, or content concerns.